Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

The latest general information on the Coronavirus Disease 2019 (COVID-19) is available on Coronavirus.gov. For USDOT specific COVID-19 resources, please visit our page.

Consumer

2013 Airline Consumer Complaints Down From Previous Year

WASHINGTON – Airline consumer complaints filed with the U.S. Department of Transportation’s (DOT) Aviation Consumer Protection Division during 2013 were down 14.1 percent from 2012, according to the DOT’s Air Travel Consumer Report released today.

Aviation Consumer Protection

The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates violations of the Department of Transportation’s (Department) aviation economic, consumer protection, and civil rights requirements. The Office also provides legal review and support on aviation economic licensing matters.

DOT Fines Spirit Airlines Over Handling of Disability Complaints

The U.S. Department of Transportation (DOT) today fined Spirit Airlines $100,000 for failing to appropriately record and respond to complaints about the carrier’s treatment of passengers with disabilities, violating DOT’s rules implementing the Air Carrier Access Act which prohibits discrimination in air travel on the basis of disability.

DOT Fines Alitalia for Violating International Baggage Liability Rule

The U.S. Department of Transportation (DOT) today assessed a civil penalty of $80,000 against Alitalia, an airline based in Italy, for violating an international treaty by limiting reimbursement to passengers whose baggage was lost or delayed on Alitalia flights to and from the United States.