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Aviation Consumer Protection

The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates violations of the Department of Transportation’s (Department) aviation economic, consumer protection, and civil rights requirements. The Office also provides legal review and support on aviation economic licensing matters.

Updated: Thursday, February 19, 2015

DOT Fines Spirit Airlines Over Handling of Disability Complaints

The U.S. Department of Transportation (DOT) today fined Spirit Airlines $100,000 for failing to appropriately record and respond to complaints about the carrier’s treatment of passengers with disabilities, violating DOT’s rules implementing the Air Carrier Access Act which prohibits discrimination in air travel on the basis of disability.

Updated: Wednesday, April 18, 2012
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