WASHINGTON – Airline consumer complaints filed with the U.S. Department of Transportation’s (DOT) Aviation Consumer Protection Division during 2013 were down 14.1 percent from 2012, according to the DOT’s Air Travel Consumer Report released today.
The U.S. Department of Transportation (DOT) today fined the Brazilian airline GOL $250,000 for violating a number of DOT’s rules protecting the rights of air travelers. This is the largest penalty assessed for violations of the rules adopted in April 2011.
The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates violations of the Department of Transportation’s (Department) aviation economic, consumer protection, and civil rights requirements. The Office also provides legal review and support on aviation economic licensing matters.
The U.S. Department of Transportation (DOT) today fined Allegiant Air $100,000 for violating rules protecting air travelers with disabilities, as well as the Department’s rule for full-fare advertising.
The U.S. Department of Transportation (DOT) today fined Spirit Airlines $100,000 for failing to appropriately record and respond to complaints about the carrier’s treatment of passengers with disabilities, violating DOT’s rules implementing the Air Carrier Access Act which prohibits discrimination in air travel on the basis of disability.
New regulations going into effect this week will help ensure that consumers are treated fairly when they travel by air, U.S. Transportation Secretary Ray LaHood said today.
The U.S. Department of Transportation (DOT) today assessed a civil penalty of $80,000 against Alitalia, an airline based in Italy, for violating an international treaty by limiting reimbursement to passengers whose baggage was lost or delayed on Alitalia flights to and from the United States.
The U.S. Department of Transportation (DOT) today fined Icelandair $50,000 for violating federal aviation laws and the Department’s rules prohibiting deceptive price advertising in air travel.