States are responsible for regulating the medical services provided by air ambulance operators and the insurance issues related to those services. The U.S. Department of Transportation (DOT) has limited authority under the Airline Deregulation Act to regulate the prices, routes, or services of an air carrier, including an air ambulance operator, in air transportation. However, DOT’s Office of Aviation Enforcement and Proceedings may pursue enforcement action against air ambulance operators who engage in unfair and deceptive practices. Complaints and comments related to those perceived practices may be submitted to the Aviation Consumer Protection Division's on-line complaint form. Complaints are reviewed to determine whether an air ambulance is in compliance with federal law enforced by the Department protecting the rights of air travel consumers. Complaints are also used to track trends or spot areas of concern that serve as the basis for rulemaking, legislation, and research.
Provided below is a list of complaints filed against air ambulance operators since January 2018.
Air Ambulance Company
Number of Complaints
Memphis Medical Center Air Ambulance Service, Inc. d/b/a Hospital Wing
Med Jets S.A. de C..V d/b/a Jet Rescue Air Ambulance
Air Methods Corporation d/b/a Arch Air Medical Service
Air Evac EMS, Inc. d/b/a Air Evac Lifeteam - a subsidiary of Air Medical Group Holdings, Inc.
PHI Air Medical, L.L.C.
Air Medical Resource Group LLC d/b/a Valley Med Flight - a subsidiary of Air Medical Group Holdings, Inc.
Rocky Mountain Holdings, LLC – a subsidiary of Air Methods Corporation
Regional Emergency Medical Services Authority (REMSA) - operator of Care Flight
REVA, Inc. - an air ambulance operator for MedjetAssist, an indirect air carrier