Official US Government Icon

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you're on a federal government site.

Secure Site Icon

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

The latest general information on the Coronavirus Disease 2019 (COVID-19) is available on Coronavirus.gov. For USDOT specific COVID-19 resources, please visit our page.

Air Travel Consumer Reports

Overview

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. The most recent report was issued on September 18, 2020.

Air Travel Consumer Reports

How the Report is Organized

The report is divided into the following sections:

  • Flight Delays
     
  • Mishandled Baggage, Wheelchairs and Scooters
  • Oversales
     
  • Consumer Complaints
     
  • Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation
  • Customer Service Reports to the Transportation Security Administration

The sections that deal with flight delays, mishandled baggage, wheelchairs and scooters; and oversales are based on data collected by the Department's Bureau of Transportation Statistics.

The section that deals with consumer complaints is based on data compiled by the Office of Aviation Consumer Protection (OACP). The section that deals with customer service reports to the Department of Homeland Security’s Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the OACP. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.

The report is usually issued during the second week of each month. Oversales are reported quarterly rather than monthly, and oversales figures may be slightly older than the other data in certain months. The report, which contains tables of information, is best printed in "landscape" orientation.

Additional air travel data can be found on the Bureau of Transportation Statistics website.


 

 

Last updated: Friday, September 18, 2020