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The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.
Includes...This consent order concerns violations of certain consumer protection provisions of the Department of Transportation’s Public Charter regulations by TEM Enterprises d/b/a Xtra Airways, a direct air carrier for a number of Public Charter programs filed by Southern Sky Air & Tours, d/b/a...
This consent order concerns violations by British Airways Plc (British Airways) of Articles 17 and 19 of the Montreal Convention,1 related to monetary claims for loss, damage or delay of checked baggage on flights to or from the United States.
The U.S. Department of Transportation’s Aviation Consumer Protection Division (ACPD), part of DOT’s Office of the Assistant General Counsel for Aviation Enforcement and Proceedings (Enforcement Office), receives complaints from passengers about airline service, and it investigates each...
Complaint form for alleging discrimination by an airline Based on Race, Ethnicity, National Origin, Gender, Religion, or other prohibited criteria.
Complaint Concerning Accessibility of Airline Service (Passengers with Disabilities)
Air travelers who experience disability-related air travel service problems may call the hotline at 1-800-778-4838* (voice) to obtain assistance.
The hotline will provide general information to consumers about the rights of air travelers with disabilities, respond to...
The Air Carrier Access Act (ACAA, 49 U.S.C. 41705) prohibits discrimination by U.S. and foreign air carriers on the basis of physical or mental disability. The Department of Transportation, in interpreting and implementing the ACAA, has issued a rule (14 CFR Part 382) setting forth the...
FAQs regarding summary of January 11, 2012 changes to Rule Two.
FAQs regarding summary of June 15, 2012 changes to Rule Two.