FAQ on Final Rule on Enhancing Airline Passenger Protections

Answers to Frequently Asked Questions Concerning the Enforcement of the Final Rule on Enhancing Airline Passenger Protections.

Final Rule on Enhancing Airline Passenger Protections

The Department of Transportation is issuing a final rule to enhance airline passenger protections in the following ways: by requiring air carriers to adopt contingency plans for lengthy tarmac delays and to publish those plans on their websites; by requiring air carriers to respond to consumer...

About Us

The Office of Aviation Consumer Protection: Assists, educates and protects aviation consumers by, among other things, reviewing and responding to consumer complaints about air travel, publishing the U.S. Department of Transportation’s monthly Air Travel Consumer Report, and ensuring the...

Honoring Tickets of Insolvent Airlines: Additional Guidance

This Notice provides further guidance for airlines and the traveling public regarding the obligation of airlines under section 145 of the Aviation and Transportation Security Act, P.L. 107‐71, 115 Stat. 645 (November 19, 2001) (“Act”), to transport passengers of airlines that have ceased...

Use of Passenger-Supplied Electronic Respiratory Assistive Devices On Aircraft

This notice provides further guidance for foreign and U.S. carriers (carriers) and the traveling public regarding the obligation of carriers under the Air Carrier Access Act (ACAA) and its implementing regulation, 14 CFR Part 382 (Part 382), to allow the use of four types of passenger-supplied...

Inflation Adjustments to Montreal Convention Liability Limits

This notice provides guidance to U.S. and certain foreign air carriers on inflation adjustments to liability limits of air carriers and foreign air carriers under the Montreal Convention (Convention). The adjustments affect limits on liability for damages for passenger death or injury, delay in...

Additional Guidance on Airfare and Air Tour Price Advertisements

This notice provides additional guidance to airlines and ticket agents that market prices for air transportation, air tours, or tour components in connection with air transportation regarding the full fare advertising rule. It describes several airline and ticket agent practices that the Office...

Guidance on the Use of Rounding in Air Fare Advertisements

This notice is intended to provide guidance to air carriers, foreign air carriers, and ticket agents regarding compliance with the full-fare disclosure mandate of the Department’s recent consumer rule, “Enhancing Airline Consumer Protections” (14 CFR 399.84, 76 Fed. Reg. 23110, 23166, Apr. 25,...

The Rights of Small Entities To Enforcement Fairness and Policy Against Retaliation

DOT has a policy regarding the rights of small entities to regulatory enforcement fairness and an explicit policy against retaliation for exercising these rights. The policy is as stated below.

Our objective is to ensure a fair regulatory...

Text of P.L. 112-95: Emergency Contingency Plans

Text of P.L. 112-95: Emergency contingency plans.