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Aviation Consumer Protection

In This Section

Honoring Tickets of Insolvent Airlines: Additional Guidance

This Notice provides further guidance for airlines and the traveling public regarding the obligation of airlines under section 145 of the Aviation and Transportation Security Act, P.L. 107‐71, 115 Stat. 645 (November 19, 2001) (“Act”), to transport passengers of airlines that have ceased...

Inflation Adjustments to Montreal Convention Liability Limits

This notice provides guidance to U.S. and certain foreign air carriers on inflation adjustments to liability limits of air carriers and foreign air carriers under the Montreal Convention (Convention). The adjustments affect limits on liability for damages for passenger death or injury, delay in...

Additional Guidance on Airfare and Air Tour Price Advertisements

This notice provides additional guidance to airlines and ticket agents that market prices for air transportation, air tours, or tour components in connection with air transportation regarding the full fare advertising rule. It describes several airline and ticket agent practices that the Office...

Guidance on the Use of Rounding in Air Fare Advertisements

This notice is intended to provide guidance to air carriers, foreign air carriers, and ticket agents regarding compliance with the full-fare disclosure mandate of the Department’s recent consumer rule, “Enhancing Airline Consumer Protections” (14 CFR 399.84, 76 Fed. Reg. 23110, 23166, Apr. 25,...

P.L. 112-95 - Filing Tarmac Delay Contingency Plans with DOT

The FAA Modernization and Reform Act of 2012 requires covered U.S. carriers and U.S. airports to submit to the Secretary of Transportation for review and approval tarmac delay contingency plans on or before May 14, 2012. This document provides information on how covered U.S. carriers and...

Guidance on Use of Word "Free" in Advertisements

This notice provides guidance to airlines and ticket agents on when they may appropriately advertise air fares as “free.” It also provides guidance on disclosure of costs that carriers may assess in connection with the booking of frequent-flyer award travel. The advice on “free” fares applies to...