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This manual is a guide to the Air Carrier Access Act (ACAA) and its implementing regulations, 14 CFR part 382 (part 382). It is designed to serve as a brief but authoritative source of information about the services, facilities, and accommodations required by the ACAA...
This document is the product of a special ad hoc working group formed by airframe manufacturers, airlines and disability advocacy groups and representatives from federal agencies.
The U.S. Department of Transportation (DOT or Department) requires U.S. and foreign airlines to submit an annual report to the Department on the number and type of disability-related complaints that airlines receive.
This guide is designed to offer travelers with disabilities a brief but authoritative source of information about the ACAA rule: the accommodations, facilities, and services that are required to be available. It also describes features required by other regulations designed to make air travel...
There are no Department of Transportation regulations concerning travel by these “unaccompanied minors,” but the airlines have specific procedures to protect the well-being of youngsters flying by themselves. This booklet summarizes some of the most common airline policies. These policies may...
This consent order concerns violations of 14 CFR Part 259 and 49 U.S.C. § 41712 involving the failure of Pakistan International Airlines Corporation (PIA) to adhere to the assurances in its contingency plan for lengthy tarmac delays that the carrier would not permit an international flight to...
The U.S. Department of Transportation (DOT) requires airlines to provide information on their website about how to file complaints with the airline electronically and by postal mail.
Alaska Airlines
www.alaskaair.com/feedbackAlaska Airlines P.O. Box 68900...
Sound familiar? Unfortunately, this consumer is not alone in his frustration. Most people at one time or another feel cheated, confused and helpless. Now, however, when nothing else seems to work, thousands of people without legal training are turning to small claims courts to get results.
Sources of Air Travel Information