Disclosure of Baggage/Optional Fees

A compilation of rules, guidance, enforcement orders and other related information regarding disclosure of baggage and/or optional fees.

Customer Service Plans

A compilation of rules, guidance, enforcement orders and other related information regarding customer service plans.

Worldwide Travel, Inc. 2012-10-13

This consent order concerns advertisements by Worldwide Travel, Inc., that violated the full fare advertising requirements specified in 14 CFR 399.84, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices and unfair methods of competition.

Qantas Airways Limited 2012-10-12

This order concerns violations by Qantas Airways Limited (Qantas) of 14 CFR 399.85(b) and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.

United Airlines Redacted Animal Incident Report for October 2012

Delta Redacted Animal Incident Report for October 2012

Alaska Airlines Redacted Animal Incident Report for October 2012

October 2012 Air Travel Consumer Report

October 2012 Air Travel Consumer Report

734758 Ontario, Limited dba FlightNetwork 2012-10-4

This consent order concerns the Internet website (www.FlightNetwork.com) of 734758 Ontario, Limited, d/b/a FlightNetwork.com, (FlightNetwork), a ticket agent based in Canada1 that violated the advertising requirements specified in 14 CFR 399.84(a), as well as 49 U.S.C. §41712, which prohibits...

Jetstar Airways, Pty Limited 2012-10-2

This consent order concerns violations by Jetstar Airways Pty Limited (Jetstar), an Australian air carrier, of Article 17 of the Montreal Convention (Convention) and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, involving the carrier’s blanket...