2011 Disability-Related Complaints Received for All Carriers

2011 Disability-Related Complaints Received for All Carriers.

2012 Report on Disability-Related Air Travel Complaints Received in 2011

The Air Carrier Access Act (ACAA), 49 U.S.C. 41705, prohibits discriminatory treatment of persons with disabilities in air transportation. The Wendell H. Ford Aviation Investment and Reform Act for the 21st Century (AIR-21; Public Law 106-181) requires, among other things, that the Secretary of...

2011 Report on Disability-Related Air Travel Complaints Received in 2010

The Air Carrier Access Act (ACAA), 49 U.S.C. 41705, prohibits discriminatory treatment of persons with disabilities in air transportation. The Wendell H. Ford Aviation Investment and Reform Act for the 21st Century (AIR-21; Public Law 106-181) requires, among other things, that the Secretary of...

Air Travelers With Disabilities: Technical Assistance Manual for Airline Employees, Contractors, and Travelers

This manual is a guide to the Air Carrier Access Act (ACAA) and its implementing regulations, 14 CFR part 382 (part 382).  It is designed to serve as a brief but authoritative source of information about the services, facilities, and accommodations required by the ACAA...

Suggested Guidelines for Accessible Lavatories in Twin-Aisle Aircraft

This document is the product of a special ad hoc working group formed by airframe manufacturers, airlines and disability advocacy groups and representatives from federal agencies.

Reports and Data on Disability-Related Air Travel Complaints

The U.S. Department of Transportation (DOT or Department) requires U.S. and foreign airlines to submit an annual report to the Department on the number and type of disability-related complaints that airlines receive.

New Horizons: Information for the Air Traveler with a Disability

This guide is designed to offer travelers with disabilities a brief but authoritative source of information about the ACAA rule: the accommodations, facilities, and services that are required to be available. It also describes features required by other regulations designed to make air travel...

When Kids Fly Alone

There are no Department of Transportation regulations concerning travel by these “unaccompanied minors,” but the airlines have specific procedures to protect the well-being of youngsters flying by themselves. This booklet summarizes some of the most common airline policies. These policies may...

Fly Rights

Pakistan International Airlines Corporation 2012-9-21

This consent order concerns violations of 14 CFR Part 259 and 49 U.S.C. § 41712 involving the failure of Pakistan International Airlines Corporation (PIA) to adhere to the assurances in its contingency plan for lengthy tarmac delays that the carrier would not permit an international flight to...