October 2012 Air Travel Consumer Report

October 2012 Air Travel Consumer Report

734758 Ontario, Limited dba FlightNetwork 2012-10-4

This consent order concerns the Internet website (www.FlightNetwork.com) of 734758 Ontario, Limited, d/b/a FlightNetwork.com, (FlightNetwork), a ticket agent based in Canada1 that violated the advertising requirements specified in 14 CFR 399.84(a), as well as 49 U.S.C. §41712, which prohibits...

Jetstar Airways, Pty Limited 2012-10-2

This consent order concerns violations by Jetstar Airways Pty Limited (Jetstar), an Australian air carrier, of Article 17 of the Montreal Convention (Convention) and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, involving the carrier’s blanket...

September 2012 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

TEM Enterprises dba Xtra Airways 2012-10-3

This consent order concerns violations of certain consumer protection provisions of the Department of Transportation’s Public Charter regulations by TEM Enterprises d/b/a Xtra Airways, a direct air carrier for a number of Public Charter programs filed by Southern Sky Air & Tours, d/b/a...

British Airways Plc 2012-10-1

This consent order concerns violations by British Airways Plc (British Airways) of Articles 17 and 19 of the Montreal Convention,1 related to monetary claims for loss, damage or delay of checked baggage on flights to or from the United States.

Processing Of Complaints Alleging Discrimination By Airlines Based On Race, Color, National Origin, Sex, Religion Or Ancestry

The U.S. Department of Transportation’s Aviation Consumer Protection Division (ACPD), part of DOT’s Office of the Assistant General Counsel for Aviation Enforcement and Proceedings (Enforcement Office), receives complaints from passengers about airline service, and it investigates each...

Form: Complaint Alleging Discrimination by an Airline Based on Race, Ethnicity, National Origin, Gender, Religion, or other prohibited criteria

Complaint form  for alleging discrimination by an airline Based on Race, Ethnicity, National Origin, Gender, Religion, or other prohibited criteria.

Form 382: Complaint Concerning Accessibility of Airline Service (Passengers with Disabilities)

Complaint Concerning Accessibility of Airline Service (Passengers with Disabilities)

Toll-Free Hotline For Air Travelers With Disabilities

Air travelers who experience disability-related air travel service problems may call the hotline at 1-800-778-4838* (voice) to obtain assistance.

The hotline will provide general information to consumers about the rights of air travelers with disabilities, respond to...