Aviation Consumer Protection
In This Section
Disclosure of Baggage/Optional Fees
A compilation of rules, guidance, enforcement orders and other related information regarding disclosure of baggage and/or optional fees.
Customer Service Plans
A compilation of rules, guidance, enforcement orders and other related information regarding customer service plans.
Worldwide Travel, Inc. 2012-10-13
This consent order concerns advertisements by Worldwide Travel, Inc., that violated the full fare advertising requirements specified in 14 CFR 399.84, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices and unfair methods of competition.
Qantas Airways Limited 2012-10-12
This order concerns violations by Qantas Airways Limited (Qantas) of 14 CFR 399.85(b) and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.
United Airlines Redacted Animal Incident Report for October 2012
United Airlines Redacted Animal Incident Report for October 2012Delta Redacted Animal Incident Report for October 2012
Delta Redacted Animal Incident Report for October 2012Alaska Airlines Redacted Animal Incident Report for October 2012
Alaska Airlines Redacted Animal Incident Report for October 2012October 2012 Air Travel Consumer Report
October 2012 Air Travel Consumer Report
734758 Ontario, Limited dba FlightNetwork 2012-10-4
This consent order concerns the Internet website (www.FlightNetwork.com) of 734758 Ontario, Limited, d/b/a FlightNetwork.com, (FlightNetwork), a ticket agent based in Canada1 that violated the advertising requirements specified in 14 CFR 399.84(a), as well as 49 U.S.C. §41712, which prohibits...