November 2012 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Includes data for the following periods

• Flight Delays: September 2012 / 12 Months Ending September 2012
• Mishandled Baggage: September 2012 / January - September 2012
• Oversales: 3rd Quarter 2012 / January - September 2012
• Consumer Complaints: September 2012 / January - September 2012    (Includes Disability and Discrimination Complaints)
• Customer Service Reports to the Dept. of Homeland Security: September 2012
• Airline Animal Incident Reports: September 2012

Redacted Animal Incident Reports

• American Airlines
• Delta
• United