Air Travel Consumer Reports for 2006

Overview

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. This page links to Reports from 2006.

How the Report is Organized

The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Department’s Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEP’s Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Security’s Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.

Additional air travel data can be found on the BTS website.

Reports

December 2006 Report
Flight Delays: October 2006 / 12 Months Ending October 2006
Mishandled Baggage: October 2006
Oversales: 3rd Quarter 2006 / January-September 2006
Consumer Complaints:October
Customer Service Reports to the Dept. of Homeland Security: October 2006
Airline Animal Incident Reports: October 2006
Redacted Animal Incident Reports

November 2006 Report
Flight Delays: September 2006 / 12 Months Ending September 2006
Mishandled Baggage: September 2006 / January-September
Oversales: 3rd Quarter 2006 / January-September 2006
Consumer Complaints:September 2006 / January-September
Customer Service Reports to the Dept. of Homeland Security: September 2006
Airline Animal Incident Reports: September 2006
Redacted Animal Incident Reports

October 2006 Report
Flight Delays: August 2006 / 12 Months Ending August 2006
Mishandled Baggage: August 2006
Oversales: 2nd Quarter 2006 / January-June  2006
Consumer Complaints: August 2006
Customer Service Reports to the Dept. of Homeland Security: August 2006
Airline Animal Incident Reports: August 2006
Redacted Animal Incident Reports

September 2006 Report
Flight Delays: July 2006 / 12 Months Ending July 2006
Mishandled Baggage: July 2006
Oversales: 2nd Quarter 2006 / January-June  2006
Consumer Complaints: July 2006
Customer Service Reports to the Dept. of Homeland Security: July 2006
Airline Animal Incident Reports: July 2006
Redacted Animal Incident Reports

August 2006 Report
Flight Delays: June 2006 / 12 Months Ending June 2006
Mishandled Baggage: June 2006 / January - June 2006
Oversales: 2nd Quarter 2006 / January-June  2006
Consumer Complaints: June 2006 / January - June 2006
Customer Service Reports to the Dept. of Homeland Security: June 2006
Airline Animal Incident Reports: June 2006
Redacted Animal Incident Reports

July 2006 Report
Flight Delays: May 2006 / 12 Months Ending May 2006
Mishandled Baggage: May 2006
Oversales: 1st Quarter 2006 / January-March  2006
Consumer Complaints: May 2006
Customer Service Reports to the Dept. of Homeland Security: May 2006
Airline Animal Incident Reports: May 2006
Redacted Animal Incident Reports

June 2006 Report
Flight Delays: April 2006 / 12 Months Ending April 2006
Mishandled Baggage: April 2006
Oversales: 1st Quarter 2006 / January-March  2006
Consumer Complaints: April 2006
Customer Service Reports to the Dept. of Homeland Security: April 2006
Airline Animal Incident Reports: April 2006
Redacted Animal Incident Reports

May 2006 Report
Flight Delays: March 2006 / 12 Months Ending March 2006
Mishandled Baggage: March 2006
Oversales: 4th Quarter 2005 / January-December  2005
Consumer Complaints: March 2006
Customer Service Reports to the Dept. of Homeland Security: March 2006
Airline Animal Incident Reports: March 2006
Redacted Animal Incident Reports

April 2006 Report
Flight Delays: February 2006 / 12 Months Ending February 2006
Mishandled Baggage: February 2006
Oversales: 4th Quarter 2005 / January-December 2005
Consumer Complaints: February 2006
Customer Service Reports to the Dept. of Homeland Security: February 2006
Airline Animal Incident Reports: February 2006
Redacted Animal Incident Reports

March 2006 Report
Flight Delays: January 2006 / 12 Months Ending January 2006
Mishandled Baggage: January 2006
Oversales: 4th Quarter 2005 / January-December 2005
Consumer Complaints: January 2006
Customer Service Reports to the Dept. of Homeland Security: January 2006
Airline Animal Incident Reports: January 2006
Redacted Animal Incident Reports

February 2006 Report
Flight Delays: December 2005 / 12 Months Ending December 2005
Mishandled Baggage: December 2005 / January-December 2005
Oversales: 4th Quarter 2005 / January-December 2005
Consumer Complaints: December 2005 / January-December 2005
Customer Service Reports to the Dept. of Homeland Security: December 2005
Airline Animal Incident Reports: December 2005
Redacted Animal Incident Reports

January 2006 Report
Flight Delays: November 2005 / 12 Months Ending November 2005
Mishandled Baggage: November 2005
Oversales: 3 rd Quarter 2005 / January-September 2005
Consumer Complaints: November 2005
Customer Service Reports to the Dept. of Homeland Security: November 2005
Airline Animal Incident Reports: November 2005
Redacted Animal Incident Reports