June 2023-May 2024 and 2023 Annual Consumer Submission Data
Overview
The June 2023-May 2024 and 2023 annual consumer submission data is a product of the Department of Transportation's Office of Aviation Consumer Protection (OACP) and is designed to assist consumers with information on the quality of services provided by the airlines. As DOT modernizes OACP's consumer complaint database, given the continued high volume of air travel service complaints concerning airlines and ticket agents, DOT has revised how it processes consumer complaints received after June 1, 2023. DOT has also revised the format of the Air Travel Consumer Report (ATCR) to display consumer submissions (complaints, inquiries, and opinions) as opposed to complaints, for the period from June 2023, until the date its system is modernized.
Reports
June 2023-May 2024 and 2023 Annual Consumer Submission Data:
- June 2023 Consumer Submission Data
- July 2023 Consumer Submission Data
- August 2023 Consumer Submission Data
- September 2023 Consumer Submission Data
- October 2023 Consumer Submission Data
- November 2023 Consumer Submission Data
- December 2023 Consumer Submission Data
- 2023 Annual Consumer Submission Data
- January 2024 Consumer Submission Data
- February 2024 Consumer Submission Data
- March 2024 Consumer Submission Data
- April 2024 Consumer Submission Data
- May 2024 Consumer Submission Data