Consumer Report

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February 2013 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays: December 2012 / 12 Months Ending December 2012
Mishandled Baggage: December 2012 / January-December 2012
Oversales: 4th Quarter 2012 / January – December 2012
Consumer Complaints: December 2012 / January-December 2012
Customer Service Reports to the Dept. of Homeland Security: December 2012
Airline Animal Incident Reports: December 2012 / January-December 2012

Redacted Animal Incident Reports

December 2012 Reports:

January - December 2012 Reports :

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