Enforcement Order

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Amadeus IT Group, S.A. 2011-9-12

About this Order

This consent order concerns software developed by Amadeus IT Group, S.A., which, when installed by travel agency website developers in a manner that overlooked or misapplied instructions provided by Amadeus did not adequately disclose airline service that involved code-share operations as required by 14 CFR Part 257, the Department's applicable rule. Such nondisclosure of code-share service on the agency’s retail displays constituted an unfair and deceptive practice and unfair method of competition in violation of 49 U.S.C. § 41712. By this order, the Department finds that Amadeus facilitated and was indirectly responsible for these omissions, directs Amadeus to cease and desist from future similar violations and assesses the company $95,000 in civil penalties.

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