2019 Disability-Related Complaints Received for All Carriers

2019 Disability-Related Complaints Received for All Carriers

2019 Disability-Related Complaints Overview

2019 Disability-Related Complaints Overview

Notice of Proposed Rulemaking - Enhancing Transparency of Airline Ancillary Service Fees

Link to Federal Register Notice

The U.S. Department of Transportation (DOT) is proposing a rule which would significantly strengthen protections for consumers by ensuring any fees charged to seat a young child with an accompanying adult, change or cancel a flight, or travel with a...

September 2022 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data Included...

Air Travel Consumer Report: July Consumer Complaints Up from June, More Than 260 Percent Above Pre-Pandemic Levels

Airline Cancellation and Delay Dashboard - Alternative Text Format

Ahead of Labor Day, DOT Launches New Dashboard to Help Air Travelers Know Their Rights When They Experience Flight Disruptions Caused by Airlines

Airline Customer Service Dashboard (PDF Version)

This is an accessible, PDF version of the Airline Customer Service Dashboard as of Thursday, September 1, 2022. The U.S. Department of Transportation has created a dashboard to ensure the traveling public has easy access to information about services that U.S. airlines provide to mitigate...

August 2022 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data...

Hawaiian Airlines Redacted Animal Incident Report for June 2022

Hawaiian Airlines Redacted Animal Incident Report for June 2022