2020 Summary Report
Annual Report on Disability-Related Air Travel Complaints Received During Calendar Year 2020
Consumer Protection
Legacy ID
2391
DOT Launches Public Awareness Campaign to Ensure Air Travelers with Disabilities Know Their Rights
#AccessibleAirTravel celebrates 37th anniversary of the Air Carrier Access Act and builds on multiple actions the Biden-Harris administration is taking to improve air travel for Americans with disabilitiesU.S. Department of Transportation Announces that United Airlines Will Implement Industry-Leading Improvements for Passengers Using Wheelchairs
WASHINGTON – Today, the U.S. Department of Transportation (USDOT) announced that United Airlines will implement industry-leading actions that go above and beyond Federal requirements to improve the air travel experience for passengers who use wheelchairs. This action is part of an agreement with...August 2023 Air Travel Consumer Report
About this DocumentThe Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
Air Travel Consumer Report: June 2023 and 2nd Quarter 2023 Numbers
WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of June 2023 and the first six months of 2023 for on-time performance, mishandled baggage, mishandled wheelchairs and scooters, and second...Hawaiian Airlines Redacted Animal Incident Report for June 2023
July 2023 Air Travel Consumer Report
About this DocumentThe Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
Air Travel Consumer Report: May 2023 Numbers
WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of May 2023 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters.ACPAC Charter
CHARTER OF THE AVIATION CONSUMER PROTECTION ADVISORY COMMITTEE U.S. DEPARTMENT OF TRANSPORTATION
Scandinavian Airlines System (SAS) - Order 2023-7-8
The U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) has determined that, during the COVID-19 pandemic, Scandinavian Airlines System Denmark-Norway-Sweden (SAS) routinely failed to provide timely refunds to passengers for flights to and from the United States...