Consumer Protection
Legacy ID
2391
June 2022 Air Travel Consumer Report
The Air Travel Consumer Report is a monthly product of the Office of Aviation Consumer Protection (OACP). The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included in this Report
Flight...
Air Travel Consumer Report: Consumer Complaints Against Airlines Rise More Than 300 Percent Above Pre-Pandemic Levels
WASHINGTON – The U.S. Department of Transportation today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of April 2022 for on-time performance, consumer complaints received, mishandled baggage, and mishandled wheelchairs and scooters. The ATCR is...Hawaiian Airlines Redacted Animal Incident Report for April 2022
Hawaiian Airlines Redacted Animal Incident Report for April 2022
Airline Passengers with Disabilities Bill of Rights
This Bill of Rights describes the fundamental rights of air travelers with disabilities under the Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382.Aviation Consumer Protection Advisory Committee - June 28 and 29, 2022 Meeting
OverviewThe Aviation Consumer Protection Advisory Committee (ACPAC) held a public meeting on June 28 and 29, 2022 from 9:30 a.m. - 5:00 p.m. ET. The ACPAC discussed two topics: (1) Transparency of Airline Ancillary Service Fees and (2) Availability of Airline Flight Information.
...June 28 and 29, 2022 Meeting of the Aviation Consumer Protection Advisory Committee (ACPAC)
Webcast of the June 28 and 29, 2022 ACPAC MeetingU.S. Department of Transportation Announces Appointment of Michigan Attorney General Dana Nessel to the Aviation Consumer Protection Advisory Committee and a June 28-29 Meeting of the Committee
WASHINGTON – Today, U.S. Department of Transportation (DOT) Secretary Pete Buttigieg announced that Michigan Attorney General Dana Nessel – an attorney general who has prioritized protecting consumers and defending civil rights – will act as the state representative and new Chair of the Aviation...Aviation Consumer Protection Advisory Committee - Notice of Public Meeting
The U.S. Department of Transportation (Department) announces that the public meeting of the Aviation Consumer Protection Advisory Committee (ACPAC) which was originally scheduled to be held on March 21 and 22, 2022 is rescheduled to June 28 and 29, 2022. In addition, one of the topics planned...
Aviation Consumer Protection Advisory Committee - December 2, 2022 - Meeting Minutes
Aviation Consumer Protection Advisory Committee - December 2, 2021 - Meeting Minutes