Consumer Protection
Legacy ID
2391
Tips for Families and Links to Airline Webpages
Before and During Booking Understand the airline’s seating policies. You can obtain information about an airline’s family seating policies directly from the airline. This information may be available on an airline’s website. Some airlines provide important advice on their webpages about...Airline Family Seating Commitments Dashboard - Alternative Text Format
Air Travel Consumer Reports for 2023
Air Travel Consumer Reports for 2023January 2023 Air Travel Consumer Report
About this DocumentThe Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included...
American Airlines Animal Incident Report for November 2022
American Airlines Animal Incident Report for November 2022
Air Travel Consumer Report: November Consumer Complaints Increase from October
WASHINGTON – The U.S. Department of Transportation today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of November 2022 for on-time performance, consumer complaints, mishandled baggage, and mishandled wheelchairs and scooters. There was a 23%...U.S. Department of Transportation Names 19 Members to the Anti-Discrimination Subcommittee
U.S. Department of Transportation (DOT) Secretary Pete Buttigieg today announced 19 members to serve on the Anti-Discrimination Subcommittee, a subcommittee of the Aviation Consumer Protection Advisory Committee (ACPAC). The Anti-Discrimination Subcommittee will review airlines’ policies,...
Enhancing Transparency of Airline Ancillary Service Fees - Denial of Request for Extension of Comment Period
The Department of Transportation declines to extend the comment period beyond January 23, 2023 for its proposed rule on Enhancing Transparency of Airline Ancillary Service Fees.
ACPAC Meeting Agenda - January 12, 2023
ACPAC Meeting Agenda - January 12, 2023