Consumer Protection
Legacy ID
2391
Aviation Consumer Protection Advisory Committee - August 22, 2022 Meeting
OverviewThe Aviation Consumer Protection Advisory Committee (ACPAC) held a public meeting on August 22, 2022, from 10:00 a.m. - 5:30 p.m. ET to discuss the Department’s Notice of Proposed Rulemaking on Airline Ticket Refunds and Related Consumer Protections.
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As Part of Ongoing Airline Consumer Protections Efforts, USDOT Announces New Rulemaking That Would Strengthen Protections for Consumers Seeking Refunds of Airline Tickets
WASHINGTON – Today, the U.S. Department of Transportation (Department) announced a proposed rule for public comment, which if adopted, would significantly strengthen protections for consumers seeking refunds for airline tickets. Since early 2020, the Department has received a flood of air travel...Notice of Proposed Rulemaking - Airline Ticket Refunds and Consumer Protections
Notice of Proposed Rulemaking - Airline Ticket Refunds and Consumer Protections. The U.S. Department of Transportation (Department) is proposing to codify its longstanding interpretation that it is an unfair business practice for a U.S. air carrier, a foreign air carrier, or a ticket agent to...
Aviation Consumer Protection Advisory Committee - Notice of Public Meeting
Aviation Consumer Protection Advisory Committee - Notice of Public Meeting. The U.S. Department of Transportation announces a public meeting of the Aviation Consumer Protection Advisory Committee (ACPAC), to be held virtually to discuss the Department’s Notice of Proposed Rulemaking on Airline...
Air Travel Consumer Report: Consumer Complaints Down from April, Still More Than 200 Percent Above Pre-Pandemic Levels
WASHINGTON – The U.S. Department of Transportation today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of May 2022 for on-time performance, consumer complaints received, mishandled baggage, and mishandled wheelchairs and scooters. There was a 15%...July 2022 Air Travel Consumer Report
The Air Travel Consumer Report is a monthly product of the Office of Aviation Consumer Protection (OACP). The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included in this Report
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Airline Cancellation and Delay Dashboard
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These ten large U.S. airlines and their regional operating partners, which operate flights for them but do not sell tickets, account for approximately 96 percent of the domestic scheduled passenger air traffic.