Enforcement Order

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Air Canada Order 2018-5-27

About this Order

This order concerns violations of the Department’s oversales rule, 14 CFR Part 250, by Air Canada. Violations of Part 250 also constitute a failure to adhere to the carrier’s Customer Service Plan in violation of 14 CFR 259.5 and are unfair and deceptive practices in violation of 49 U.S.C. § 41712. The order directs Air Canada to cease and desist from further similar violations of 49 U.S.C. § 41712 and 14 CFR Parts 250 and 259, and assesses Air Canada $35,000 in civil penalties.

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