About this Order
This order concerns violations by Vietnam Airlines JSC (Vietnam) of the Department of Transportation’s consumer protection regulations contained in 14 CFR Part 399. These violations constitute unfair and deceptive practices and unfair methods of competition in violation of 49 U.S.C. § 41712. This order directs Vietnam Airlines to cease and desist from future violations of those regulations and section 41712 and assesses the carrier a compromise civil penalty of $65,000.