Enforcement Order

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Flugleidir, h.f., d/b/a Icelandair Order 2018-4-11

This order concerns violations by Flugleidir, h.f., d/b/a Icelandair (Icelandair) of 14 CFR Part 259, and the statutory prohibition against unfair and deceptive practices and unfair methods of competition, 49 U.S.C. § 41712. Specifically, it addresses violations of the Department’s rules requiring carriers to respond to consumer complaints in a timely manner, as well as the Department’s rules requiring that carriers adhere to the standards set forth in their customer service plans. It directs Icelandair to cease and desist from future violations of the statute and regulations, and assesses the carrier a compromise civil penalty of $100,000.

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