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Aviation Consumer Protection

In This Section

Delta Air Lines, Inc. 2014-7-7

This consent order concerns violations by Delta Air Lines, Inc., (Delta) of the full fare advertising requirements specified in 14 CFR 399.84 and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.

Alaska Airlines, Inc. 2014-6-15

This consent order concerns violations by Alaska Airlines, Inc., (Alaska) when it failed to disclose code-share arrangements as required by 49 U.S.C. § 4 1712(c) and 14 CFR Part 257 during telephone calls regarding airline reservations. These failures also constitute violations of49 U.S.C. §...

Southwest Airlines, Co. 2014-5-13

This consent order concerns violations by Southwest Airlines Co.(Southwest) of the full-fare advertising rule, 14 CFR 399.84, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. Specifically, the carrier advertised fares for which no seats were available....

Passenger Protections NPRM - Word version

The Department is seeking comment on a number of proposals to enhance protections for air travelers and to improve the air travel environment, including a proposal to clarify and codify the Department’s interpretation of the statutory definition of “ticket agent.” By codifying the Department’s...

Passenger Protections NPRM - PDF version

The Department is seeking comment on a number of proposals to enhance protections for air travelers and to improve the air travel environment, including a proposal to clarify and codify the Department’s interpretation of the statutory definition of “ticket agent.” By codifying the Department’s...