Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Aviation Consumer Protection

In This Section

Extension of comment period, issued September 19, 2014

This action further extends the comment period for a Notice of Proposed Rulemaking (NPRM) on transparency of airline ancillary fees and other consumer protection issues that was published in the Federal Register on May 23, 2014. We are extending the end of the comment period from September 22,...

China Eastern Airlines Corp. Ltd. 2014-9-4

This consent order concerns unauthorized foreign air transportation by China Eastern Airlines Corporation Limited (China Eastern) in violation of 49 U.S.C. § 41301, arising from China Eastern’s marketing and sale of unauthorized codeshare flights operated by another foreign air carrier that did...

WestJet 2014-9-3

This consent order concerns unauthorized foreign air transportation by WestJet in violation of 49 U.S.C. § 41301 and 14 CFR Part 212, arising from WestJet’s operating of unauthorized codeshare flights marketed by another foreign air carrier without obtaining proper authority from the Department...

Dismissal Order British Airways PLC 2014-9-2

On February 6, 2013, Mr. Benjamin Edelman (the Complainant) filed a third-party complaint under 14 CFR 302.401 against British Airways PLC (British Airways), alleging that the carrier failed to properly disclose and provide adequate justification for carrier-imposed surcharges and to comply with...

Common Terms in Air Travel

This is an explanation of common terminology used in the air transportation industry to assist consumers in understanding the rules that govern air travel.

Subscribe to Aviation Consumer Protection