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Aviation Consumer Protection

In This Section

WK Travel d/b/a OneTravel 2014-1-1

This consent order concerns violations by WK Travel, Inc., d/b/a OneTravel, when it failed to disclose code - share arrangements as required by 49 U.S.C. § 41712(c) and 14 CFR Part 257 during telephone airline reservation calls. These failures also constitute separate and distinct violations of 49...

Virgin America, Inc. 2013-12-16

This consent order concerns reporting delinquencies by Virgin America Inc. (Virgin America) that constitute violations of 49 U.S.C. § 41708 and the accounting and reporting requirements specified in 14 CFR Part 241.

VRG Linhas Aereas S.A. d/b/a GOL Linhas Aereas Inteligentes 2013-11-23

This order concerns violations by VRG Linhas Aéreas S.A. d/b/a GOL Linhas Aéreas Inteligentes (GOL) of the consumer protection provisions contained in 14 CFR Parts 259 and 399 and 49 U.S.C. § 42302, as well as the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712....

Alaska Airlines, Inc. Order 2013-11-17

This consent  order concerns violations by  Alaska Airlines, Inc., (Alaska)  of 14 CFR Part 259 and 49 U.S.C. §§ 41712 and 42301.  Specifically, the carrier failed to adhere to the assurance in its contingency plan for lengthy tarmac delays that the carrier would provide...

VIH Cougar Helicopters, Inc. Order 2013-11-16

This order concerns unauthorized interstate and foreign air transportation by VIH Cougar Helicopters, Inc., (VIH Cougar) which, while under the actual control of a non-U.S.citizen, engaged in air services as a common carrier between points in the United States and between points in the United...
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