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Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken Fare

About this Document

The U.S. Department of Transportation’s Office of Aviation Enforcement and Proceedings (Enforcement Office) has completed its review of the mistaken fares that appeared on United Airlines’ (United) Denmark website on February 11, 2015.  During the past two weeks, thousands of consumers who purchased tickets from United’s Denmark website at the mistaken fare levels have contacted the Enforcement Office asking that United be required to honor those fares based on the Department’s rule against post-purchase price increases of scheduled air transportation.

Regulatory Topic: Aviation Consumer Protection
Published Date: Monday, February 23, 2015