August 2014 Air Travel Consumer Report
August 2014 Air Travel Consumer Report
Aviation Consumer Protection
In This Section
Extension of comment period, issued July 31, 2014
This action extends the comment period for an NPRM on transparency of airline ancillary fees and other consumer protection issues that was published in the Federal Register on May 23, 2014. The Department of Transportation is extending the period for interested persons to submit comments on this...
Turkish Airlines 2014-7-18
This consent order concerns violations by Turkish Airlines (Türk Hava Yollari, A.O.) (THY) of 14 CFR 259.5 and 259.7 requiring carriers to provide timely substantive written responses to written consumer complaints and 14 CFR 382.155 requiring carriers to provide timely dispositive written...
July 2014 Air Travel Consumer Report
About this DocumentThe Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the...
Delta Air Lines, Inc. 2014-7-7
This consent order concerns violations by Delta Air Lines, Inc., (Delta) of the full fare advertising requirements specified in 14 CFR 399.84 and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.
Final Rule - Reports by Air Carriers on Incidents Involving Animals During Air Transport (PDF)
The Department of Transportation (DOT or Department) is issuing a final rule to amend the requirement for air carriers to report incidents involving the loss, injury, or death of an animal during air transport.
Final Rule - Reports by Air Carriers on Incidents Involving Animals During Air Transport
The Department of Transportation (DOT or Department) is issuing a final rule to amend the requirement for air carriers to report incidents involving the loss, injury, or death of an animal during air transport.
Alaska Airlines, Inc. 2014-6-15
This consent order concerns violations by Alaska Airlines, Inc., (Alaska) when it failed to disclose code-share arrangements as required by 49 U.S.C. § 4 1712(c) and 14 CFR Part 257 during telephone calls regarding airline reservations. These failures also constitute violations of49 U.S.C. §...
June 2014 Air Travel Consumer Report
June 2014 Air Travel Consumer Report
Southwest Airlines, Co. 2014-5-13
This consent order concerns violations by Southwest Airlines Co.(Southwest) of the full-fare advertising rule, 14 CFR 399.84, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. Specifically, the carrier advertised fares for which no seats were available....