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This is the Secretary's second report to Congress on the recommendations of the Advisory Committee for Aviation Consumer Protection. This report summarizes the recommendations of the Committee from calendar year 2013 and describes how the Department plans to implement each recommendation....
This is the Secretary’s first report to Congress on the recommendations of the Advisory Committee on Aviation Consumer Protection. This report summarizes the recommendations of the Committee, describes the Department’s efforts and plans to implement these recommendations, and provides the...
This consent order concerns violations by Frontier Airlines, Inc., of 14 CFR 259.4 (the Department’s tarmac delay rule), 49 U.S.C. § 41712 (prohibition against unfair and deceptive practices), and 49 U.S.C. § 42301 (requirement to adhere to a carrier’s tarmac delay contingency plan)....
September 2017 Air Travel Consumer Report
United Airlines Redacted Animal Incident Report for July 2017
The FAA Extension, Safety and Security Act of 2016 requires the Government Accountability Office (GAO) to submit to Congress a report assessing airline personnel and contractor training programs to assist persons with disabilities. The Act also requires, based on the findings of the GAO...
This document is the agenda for the 8th meeting of the ACACP.
This is the PDF version of DOT's May 12, 2017, letter to United Airlines
The ACACP held its eighth public meeting on June 23, 2015, in Washington, DC.
The committee discussed airline policies on change and cancellation fees, the disclosure of hotel resort fees, and airline policies and procedures for the transport of baggage.
...This document is the record of the 9th meeting of the ACACP.