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Spirit Airlines will adopt measures to provide greater accessibility to individuals with disabilities than required under DOT rules. In return, the Department will not take enforcement action against the airline for its failure to comply with the Department’s accessible airport kiosk rule...
All Nippon Airways will adopt measures to provide greater accessibility to individuals with disabilities than required under DOT rules. In return, the Department will not take enforcement action against the airline for its failure to comply with the Department’s website accessibility rule...
Southwest Airlines will adopt measures to provide greater accessibility to individuals with disabilities than required under DOT rules. In return, the Department will not take enforcement action against the airline for its failure to comply with the Department’s accessible airport kiosk...
October 2017 Air Travel Consumer Report
The vast majority of the time, passengers don’t have any problems boarding their flights. But occasionally, airlines may “bump” passengers and have them give up their seats. Bumping, also known as “denied boarding,” happens when there...
While the vast majority of airline passengers’ checked bags arrive at their destination on time and in the condition received, a passengers’ bag may occasionally become damaged, delayed, or lost in transit. Under DOT regulations (for domestic travel) and international treaties (for...
Travel plans sometimes change and you may want a refund for a purchased airline ticket or other related services such as baggage or seat fees. This page contains useful information to determine whether you are entitled to a refund for air fare or services related to a scheduled flight....
Comparing ticket prices, analyzing ticket restrictions, and comparing the cost of optional services is all part of the ticket buying process. DOT has in place passenger protection requirements to make this process easier for consumers.
Comparing Ticket...