November 2017 Air Travel Consumer Report
November 2017 Air Travel Consumer Report
Aviation Consumer Protection
In This Section
General Travel Tips for Persons with Disabilities
Arrange Your Travel Ahead of Time
Under the Air Carrier Access Act (ACAA) and DOT’s disability rules, passengers are generally not required to provide advanced notice for disability-related accommodations. However, it’s a good idea to call your airline in advance to arrange for:
A...What to Do If You Have a Problem
When should I contact a complaint resolution official (CRO)?
If you encounter a disability-related issue related to an airline accommodation or service, you can request to speak with the airline’s Complaint Resolution Official (CRO) or a supervisor. A CRO is the airline’s expert...Seating Accommodations
Seat Assignment CriteriaUnder the Air Carrier Access Act (ACAA), airlines are required to provide certain seating accommodations to passengers with disabilities who self-identify as needing to sit in a certain seat. If you are a passenger with one of the disability-related needs listed below and...
Wheelchair and Guided Assistance
Assistance at the AirportWhen a passenger with a disability requests assistance from an airline to move through the airport, the airline is required to promptly provide the requested assistance. This assistance may be guide assistance for an individual who is blind or wheelchair...
Wheelchairs and Other Assistive Devices
What is an Assistive Device?An assistive device is any piece of equipment that assists a passenger with a disability in coping with the effects of his or her disability. These devices are intended to assist passengers with a disability to hear, see, communicate, maneuver, or perform...
Traveling with a Disability
Highlights Updated DOT Service FormsThe Office of Management and Budget (OMB) has renewed the Control Number for the U.S. Department of Transportation Service Animal Air Transportation Form and Service Animal Relief Attestation Form. Both...
Agreement by and between Alaska Airlines/Virgin America and US Department of Transportation - Accessible Airport Kiosk
Alaska Airlines/Virgin America will adopt measures to provide greater accessibility to individuals with disabilities than required under DOT rules. In return, the Department will not take enforcement action against the airline for its failure to comply with the Department’s accessible...
Agreement by and between Spirit Airlines and US Department of Transportation - Accessible Airport Kiosk
Spirit Airlines will adopt measures to provide greater accessibility to individuals with disabilities than required under DOT rules. In return, the Department will not take enforcement action against the airline for its failure to comply with the Department’s accessible airport kiosk rule...
Agreement by and between All Nippon Airways and US Department of Transportation - Website Accessibility
All Nippon Airways will adopt measures to provide greater accessibility to individuals with disabilities than required under DOT rules. In return, the Department will not take enforcement action against the airline for its failure to comply with the Department’s website accessibility rule...