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The vast majority of the time, passengers don’t have any problems boarding their flights. But occasionally, airlines may “bump” passengers and have them give up their seats. Bumping, also known as “denied boarding,” happens when there are more passengers scheduled to fly on an...
While the vast majority of airline passengers’ checked bags arrive at their destination on time and in the condition received, checked bags may occasionally become lost, delayed, or damaged in transit. Under DOT regulations (for domestic travel) and international treaties (for international...
Travel plans sometimes change and you may want a refund for a purchased airline ticket or fees for other related services such as baggage transport or seat selection. This page contains useful information to determine whether you are entitled to a refund of the ticket price or fees charged for...
Comparing ticket...
A tarmac delay occurs when an airplane on the ground is either awaiting takeoff or has just landed and passengers do not have the opportunity to get off the plane. DOT’s tarmac delay rule applies only to tarmac delays that occur at U.S. airports....
The Air Carrier Access Act (ACAA), 49 U.S.C. 41705, prohibits discriminatory treatment of persons with disabilities in air transportation. The Wendell H. Ford Aviation Investment and Reform Act for the 21st Century (AIR-21; Public Law 106-181) requires, among other things, that the...
This document is about the 2016 Disability-Related Complaints Details for Individual Carriers.
This document is about the 2016 Disability-Related Complaints Received for Foreign Carriers.
This document is about the 2016 Disability-Related Complaints Received for US Carriers.
This document is about the 2016 Disability-Related Complaints Received for All Carriers.