Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Aviation Consumer Protection

In This Section

Air X Aviation, Inc. Consent Order 2017-7-11

This consent order concerns violations by Air X Aviation, Inc., (Air X Aviation) of 49 U.S.C. § 41101, the Department’s aviation economic licensing requirements, and 14 CFR 399.80, which prohibits certain practices by ticket agents that constitute unfair and deceptive practices and unfair...

Airline Consumers’ Rights FAQ

caption{display:none;}

Q: Is the amount an airline must offer involuntarily bumped passengers arriving on a substitute flight within 1-2 hours of the original flight still 200% of the one-way fare, with a maximum of $675, and is that the maximum the DOT requires, or the maximum that the...

Paradigm Jet Management - Consent Order 2017-4-2

This consent order concerns violations by Paradigm Jet Management, Inc. (Paradigm), of 49 U.S.C. § 41712, which prohibits air carriers from engaging in unfair or deceptive practices in air transportation. Paradigm entered into an arrangement with IBX Jets LLC (IBX), in which Paradigm allowed its...