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Southwest Airlines will adopt measures to provide greater accessibility to individuals with disabilities than required under DOT rules. In return, the Department will not take enforcement action against the airline for its failure to comply with the Department’s accessible airport kiosk...
October 2017 Air Travel Consumer Report
Annual Report on Disability-Related Air Travel Complaints
Bipartisan Partnership Between the U.S. Department of Transportation and State Attorneys General to Protect Airline Passengers
Common Terms in Air Travel
Tell it to the Judge: ...
The vast majority of the time, passengers don’t have any problems boarding their flights. But occasionally, airlines may “bump” passengers and have them give up their seats. Bumping, also known as “denied boarding,” happens when there are more passengers scheduled to fly on an...
While the vast majority of airline passengers’ checked bags arrive at their destination on time and in the condition received, checked bags may occasionally become lost, delayed, or damaged in transit. Under DOT regulations (for domestic travel) and international treaties (for international...
Travel plans sometimes change and you may want a refund for a purchased airline ticket or other related services such as baggage or seat fees. This page contains useful information to determine whether you are entitled to a refund for air fare or services related to a scheduled flight....
Comparing ticket...
A tarmac delay occurs when an airplane on the ground is either awaiting takeoff or has just landed and passengers do not have the opportunity to get off the plane. DOT’s tarmac delay rule applies only to tarmac delays that occur at U.S. airports....
The Air Carrier Access Act (ACAA), 49 U.S.C. 41705, prohibits discriminatory treatment of persons with disabilities in air transportation. The Wendell H. Ford Aviation Investment and Reform Act for the 21st Century (AIR-21; Public Law 106-181) requires, among other things, that the...
This document is about the 2016 Disability-Related Complaints Details for Individual Carriers.