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Arrange Your Travel Ahead of Time
Under the Air Carrier Access Act (ACAA) and DOT’s disability rules, passengers are generally not required to provide advanced notice for disability-related accommodations. However, it’s a good idea to call your airline in advance to arrange for...
When should I contact a complaint resolution official (CRO)?
If you encounter a disability-related issue related to an airline accommodation or service, you can request to speak with the airline’s Complaint Resolution Official (CRO) or a supervisor. A CRO is the airline’s expert...When a passenger with a disability requests assistance from an airline to move through the airport, the airline is required to promptly provide the requested assistance. This assistance may be guide assistance for an individual who is blind or wheelchair assistance for an individual with a...
The Air Carrier Access Act (ACAA) is a law that makes it illegal for airlines to discriminate against passengers because of their disability. The Department of Transportation (DOT) is responsible for enforcing the ACAA and its implementing disability regulation, which apply to all flights to,...
Alaska Airlines/Virgin America will adopt measures to provide greater accessibility to individuals with disabilities than required under DOT rules. In return, the Department will not take enforcement action against the airline for its failure to comply with the Department’s accessible...
Spirit Airlines will adopt measures to provide greater accessibility to individuals with disabilities than required under DOT rules. In return, the Department will not take enforcement action against the airline for its failure to comply with the Department’s accessible airport kiosk rule...
All Nippon Airways will adopt measures to provide greater accessibility to individuals with disabilities than required under DOT rules. In return, the Department will not take enforcement action against the airline for its failure to comply with the Department’s website accessibility rule...
Southwest Airlines will adopt measures to provide greater accessibility to individuals with disabilities than required under DOT rules. In return, the Department will not take enforcement action against the airline for its failure to comply with the Department’s accessible airport kiosk...
October 2017 Air Travel Consumer Report
Annual Report on Disability-Related Air Travel Complaints
Bipartisan Partnership Between the U.S. Department of Transportation and State Attorneys General to Protect Airline Passengers
Common Terms in Air Travel
Tell it to the Judge: ...