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This order concerns violations of the Department’s oversales rule, 14 CFR Part 250, and the domestic baggage liability rule, 14 CFR Part 254, by Frontier Airlines, Inc. (“Frontier”). Violations of Part 250 also constitute a failure to adhere to the carrier’s Customer Service Plan in violation of...
This consent order concerns violations of 49 U.S.C. § 41721 and the reporting requirements specified in 14 CFR Part 235 for reporting inaccuracies by United Airlines, Inc., (“United”). This order directs United to cease and desist from future similar violations of 49 U.S.C. § 41721 and 14 CFR...
Information on air ambulance operators
August 2017 Air Travel Consumer Report
This order concerns an internal policy of Delta Air Lines, Inc., (Delta) that resulted, for a significant period of time, in the misclassification and misreporting of certain mishandled baggage claims filed by passengers, in violation of 14 CFR 234.6. Violations of the reporting requirement...
This consent order concerns violations by American Airlines, Inc., (American) of the Department’s refund rules, 14 CFR 259.5(b)(5) and 14 CFR Part 374, and the statutory prohibition on unfair and deceptive practice, 49 U.S.C. § 41712. This order directs American to cease and...
This consent order concerns violations by Frontier Airlines, Inc., (Frontier) of the requirements of 14 CFR Part 250, the Department’s oversales rule, and violations of 14 CFR Part 382 with respect to providing passengers with disabilities assistance in enplaning and deplaning, preboarding,...
This consent order concerns violations by American Airlines, Inc., (American) of the Department’s refund rules, 14 CFR 259.5(b)(5) and 14 CFR Part 374, and the statutory prohibition on unfair and deceptive practice, 49 U.S.C. § 41712. This order directs American to...
This order concerns an internal policy of Delta Air Lines, Inc., (Delta) that resulted, for a significant period of time, in the misclassification and misreporting of certain mishandled baggage claims filed by passengers, in violation of 14 CFR 234.6. Violations of the reporting...
This consent order concerns violations by Frontier Airlines, Inc., (Frontier) of the requirements of 14 CFR Part 250, the Department’s oversales rule, and violations of 14 CFR Part 382 with respect to providing passengers with disabilities assistance in enplaning and deplaning,...