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This order concerns an internal policy of Delta Air Lines, Inc., (Delta) that resulted, for a significant period of time, in the misclassification and misreporting of certain mishandled baggage claims filed by passengers, in violation of 14 CFR 234.6. Violations of the reporting...
This consent order concerns violations by Frontier Airlines, Inc., (Frontier) of the requirements of 14 CFR Part 250, the Department’s oversales rule, and violations of 14 CFR Part 382 with respect to providing passengers with disabilities assistance in enplaning and deplaning,...
This consent order concerns violations by Air X Aviation, Inc., (Air X Aviation) of 49 U.S.C. § 41101, the Department’s aviation economic licensing requirements, and 14 CFR 399.80, which prohibits certain practices by ticket agents that constitute unfair and deceptive practices and unfair...
July 2017 Air Travel Consumer Report
TAP Portugal Consent Order 2017-7-1
Delta Air Lines, Inc. - Consent Order 2017-6-20
June 2017 Air Travel Consumer Report
May 2017 Air Travel Consumer Report
Q: Is the amount an airline must offer involuntarily bumped passengers arriving on a substitute flight within 1-2 hours of the original flight still 200% of the one-way fare, with a maximum of $675, and is that the maximum the DOT requires, or the maximum that the...
April 2017 Air Travel Consumer Report