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Aviation Consumer Protection

In This Section

All Nippon Airways Co., Ltd. Order 2018-3-21

This consent order concerns violations by All Nippon Airways Co., Ltd., (ANA) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, ANA failed to adhere to the assurance in its contingency plan for lengthy tarmac delays to deplane passengers on international flights by the four-hour mark. This...

Order of Dismissal 2018-2-20 Jonathan Parker v. Saudi Arabian Airlines

On April 28, 2015, Mr. Jonathan Parker (“Mr. Parker”) filed a third-party formal complaint under 14 CFR 302.404 against Saudi Arabian Airlines (“Saudia”) for alleged violations of 49 U.S.C. §§ 40101, 41310, 41712, 40127, 15 CFR Part 760, and the First and Fifth Amendments to the United States...

Order of Dismissal 2018-2-7 Miriam Edelman v. American Airlines, Inc.

Ms. Miriam Edelman filed a formal complaint against American Airlines, Inc. (American) alleging that on February 16, 2016, American refused to transport her on Flight 2119 from Boston Logan International Airport (BOS) to Washington Reagan National Airport (DCA) for which she had a confirmed and...