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Aviation Consumer Protection

In This Section

Flugleidir, h.f., d/b/a Icelandair Order 2018-4-11

This order concerns violations by Flugleidir, h.f., d/b/a Icelandair (Icelandair) of 14 CFR Part 259, and the statutory prohibition against unfair and deceptive practices and unfair methods of competition, 49 U.S.C. § 41712. Specifically, it addresses violations of the Department’s rules...

Hawaiian Airlines Order 2018-4-7

This order concerns violations by Hawaiian Airlines (Hawaiian) of the requirements of 14 CFR Part 250 with respect to providing denied boarding compensation (DBC) to passengers who were involuntarily denied boarding. This order also concerns violations by Hawaiian of the requirements...

Allegiant Air Order 2018-4-8

This order concerns violations by Allegiant Air, LLC (Allegiant) of the requirements of 14 CFR Part 382 with respect to providing adequate assistance to passengers with disabilities in moving within the terminal, and providing timely dispositive written responses to written disability-...

Compañía Panameña de Aviación Order 2018-3-20

This consent order concerns violations by Compañía Panameña de Aviación, S.A. (Copa) of 14 CFR Part 259 and 49 U.S.C. § 41712. Copa failed to adhere to the assurances in its contingency plan for lengthy tarmac delays to provide adequate food within two hours after arrival and to provide...

Norwegian Air Shuttle Order 2018-3-28

This consent order concerns violations by Norwegian Air Shuttle of the rule concerning post-purchase price increases, 14 CFR 399.88(b), and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. This order directs Norwegian Air Shuttle to cease and desist from...

Qantas Airways Limited Order 2018-3-26

This consent order concerns violations of 49 U.S.C. §§ 41301, 41703, and 41712 by Qantas Airways Limited (“Qantas”). This order directs Qantas to cease and desist from future similar violations of 49 U.S.C. §§ 41301, 41703, and 41712, and assesses $125,000 in civil penalties.

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