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Aviation Consumer Protection

In This Section

Southwest Airlines, Co. Order 2018-1-5

This order concerns violations of the notification provisions of the Department’s domestic baggage liability rule, 14 CFR Part 254, by Southwest Airlines, Co. (“Southwest”). Violations of Part 254 constitute unfair and deceptive practices in violation of 49 U.S.C. § 41712. The order directs...

Allegiant Air, LLC Order 2018-1-6

This order concerns violations of the Department’s domestic baggage liability rule, 14 CFR Part 254, and the Montreal Convention by Allegiant Air, LLC (“Allegiant”) relating to signage posted at two airports. Violations of Part 254 and the Montreal Convention are unfair and deceptive practices...

SeaPort Airlines, Inc. Order 2017-12-17

This consent order concerns violations of 49 U.S.C. § 40117, 14 CFR Part 158, 49 U.S.C. § 41712, and 14 CFR 399.84 by Seaport Airlines, Inc., (Seaport). The violations of section 40117 and Part 158 arise from the carrier collecting Passenger Facility Charges (PFCs) from consumers and failing to...