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The Department is withdrawing the supplemental notice of proposed rulemaking (SNPRM) on Transparency of Airline Ancillary Service Fees issued on January 9, 2017 (82 FR 7536 et seq.). The SNPRM proposed to require air carriers, foreign air carriers, and ticket agents to clearly...
This consent order concerns violations by Dynamic Airways (Dynamic) of 14 CFR Part 259 and 49 U.S.C. §§ 41712 and 42301. Specifically, Dynamic failed to adhere to the assurance in its contingency plan for lengthy tarmac delays to provide adequate food and water no later than two hours after the...
November 2017 Air Travel Consumer Report
Arrange Your Travel Ahead of Time
Under the Air Carrier Access Act (ACAA) and DOT’s disability rules, passengers are generally not required to provide advanced notice for disability-related accommodations. However, it’s a good idea to call your airline in advance to arrange for:
A...When should I contact a complaint resolution official (CRO)?
If you encounter a disability-related issue related to an airline accommodation or service, you can request to speak with the airline’s Complaint Resolution Official (CRO) or a supervisor. A CRO is the airline’s expert...Under the Air Carrier Access Act (ACAA), airlines are required to provide certain seating accommodations to passengers with disabilities who self-identify as needing to sit in a certain seat. If you are a passenger with one of the disability-related needs listed below and...
When a passenger with a disability requests assistance from an airline to move through the airport, the airline is required to promptly provide the requested assistance. This assistance may be guide assistance for an individual who is blind or wheelchair...
An assistive device is any piece of equipment that assists a passenger with a disability in coping with the effects of his or her disability. These devices are intended to assist passengers with a disability to hear, see, communicate, maneuver, or perform...
The Office of Management and Budget (OMB) has renewed the Control Number for the U.S. Department of Transportation Service Animal Air Transportation Form and Service Animal Relief Attestation Form. Both...
Alaska Airlines/Virgin America will adopt measures to provide greater accessibility to individuals with disabilities than required under DOT rules. In return, the Department will not take enforcement action against the airline for its failure to comply with the Department’s accessible...