Consumer Report

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December 2017 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report:

Flight Delays: October 2017
Mishandled Baggage:  October 2017
Oversales: 3rd Quarter 2017 / January - September 2017
Consumer Complaints: October 2017
Customer Service Reports to the Dept. of Homeland Security: October 2017
Airline Animal Incident Reports: October 2017

Individual redacted animal incident reports may be seen by clicking the airline’s name in the report.

DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact mindaugas.lescinskas@dot.gov
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