July 2018 Air Travel Consumer Report
July 2018 Air Travel Consumer Report
Aviation Consumer Protection
In This Section
Delta Air Lines Redacted Animal Incident Report for May 2018
Delta Air Lines Redacted Animal Incident Report for May 2018
June 2018 Air Travel Consumer Report
June 2018 Air Travel Consumer Report
United Airlines Redacted Animal Incident Report for April 2018
United Airlines Redacted Animal Incident Report for April 2018
Icelandair Order 2018-5-42
This consent order concerns violations by Icelandair Group, a/k/a Flugleidir, h.f., d/b/a Icelandair (Icelandair) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, Icelandair failed to adhere to the assurance in its contingency plan for lengthy tarmac delays to provide adequate food on a...
Mike Borsetti v. British Airways Order of Dismissal 2018-5-17
About this OrderOn September 22, 2014, Mike Borsetti (the Complainant) filed a third-party complaint under 14 CFR § 302.404 against British Airways (BA). The Complainant alleges that BA violated the Department’s rules concerning oversales, refunds, and substantive responses to consumer...
Benjamin Edelman v. American Airlines Order of Dismissal 2018-5-32
About this OrderOn March 21, 2017, Benjamin Edelman (the Complainant) filed a formal complaint against American Airlines, Inc. (American) pursuant to 14 CFR Part 302. The Complainant alleges that American misrepresented carrier-imposed surcharges as “taxes.” Pursuant to 14 CFR 302.406(a)(2...
Benjamin Edelman v. American Airlines Order of Dismissal 2018-5-31
About this OrderOn July 6, 2015, Mr. Benjamin Edelman (the Complainant) filed a formal complaint under 14 CFR § 302.404 against American Airlines, Inc. (American). The Complainant alleged that American, after a passenger-requested change to reservations, failed to provide information...
Benjamin Edelman v. American Airlines Order of Dismissal 2018-5-30
About this OrderOn December 8, 2015, Benjamin Edelman (the Complainant) filed a third-party complaint against American Airlines (American). The Complainant alleges that American violated the Department’s rules by attempting to improperly overcharge him for ticketing changes in...
May 2018 Air Travel Consumer Report
May 2018 Air Travel Consumer Report