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This notice of enforcement policy advises the public of the manner in which the Office of Aviation Enforcement and Proceedings intends to enforce the requirements in 14 CFR 234.6(b) for large U.S. airlines to report mishandled baggage and wheelchairs and scooters data to the Department for...
Air Ambulance and Patient Billing Advisory Committee (AAPB Advisory Committee) was established to review options to improve the disclosure of charges and fees for air medical services, better inform consumers of insurance options for such services, and protect consumers from balance...
Delta Air Lines Redacted Animal Incident Report for August 2018
October 2018 Air Travel Consumer Report
This order concerns two third-party complaints filed by Bryan and Renee Jackson and Bridgitte Prince (the Complainants) against American Airlines, Inc. (American), consolidated in one docket.
This notice addresses the obligations of large U.S. airlines to report to the Department mishandled baggage, wheelchairs, and scooters data following the enactment of the FAA Reauthorization Act of 2018.
The Department of Transportation (DOT or Department) is issuing a final rule to facilitate innovation and growth in the air charter industry while strengthening the legal protections provided to consumers of charter air transportation.
This order concerns violations by Allegiant Air, LLC, of requirements relating to aircraft cabin temperatures and other assurances contained in its tarmac delay contingency plan. Allegiant did not provide passengers a comfortable cabin temperature on several delayed...
When passengers travel on an airplane, they usually take a scheduled flight. Scheduled flights are flights that are advertised, sold, and operated by airlines according to pre-published timetables. However, another option for travel is a charter flight, which is different from a scheduled...
Frequent flyer programs allow passengers to earn certain travel benefits based on the number of miles that they accrue during the course of their travel on a particular airline or group of airlines. Typical awards include a free ticket, food and beverage perks, or a free upgrade from economy...