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Aviation Consumer Protection

In This Section

Increasing Charter Air Transportation Options

The Department of Transportation (DOT or Department) is issuing a final rule to facilitate innovation and growth in the air charter industry while strengthening the legal protections provided to consumers of charter air transportation.

Allegiant Air Order 2018-10-7

About this Order

This order concerns violations by Allegiant Air, LLC, of requirements relating to aircraft cabin temperatures and other assurances contained in its tarmac delay contingency plan. Allegiant did not provide passengers a comfortable cabin temperature on several delayed...

Charter Flights

When passengers travel on an airplane, they usually take a scheduled flight.  Scheduled flights operate according to pre-published schedules for departures and arrivals from one destination to another.  However, another option for travel is a charter flight, which is different from a...

Frequent Flyer Programs

Frequent flyer programs allow passengers to earn certain travel benefits based on the number of miles that they accrue during the course of their travel on a particular airline or group of airlines.  Typical awards include a free ticket, food and beverage perks, or a free upgrade from...