About this Order
This consent order concerns violations by American Airlines, Inc. (American Airlines) of 14 CFR 259.4 (the Department’s tarmac delay rule), 49 U.S.C. § 41712 (prohibition against unfair and deceptive practices), and 49 U.S.C. § 42301 (requirement to adhere to a carrier’s tarmac delay contingency plan). American Airlines failed to adhere to the assurances in its contingency plan for lengthy tarmac delays for 10 domestic flights and 3 international flights at various airports throughout the United States. Specifically, the carrier permitted flights to remain on the tarmac for more than three hours for the domestic flights and more than four hours for the international flights without providing passengers an opportunity to deplane. This order directs American Airlines to cease and desist from future similar violations of Part 259 and sections 41712 and 42301 and assesses American Airlines $1 million in civil penalties.