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The Department has called upon airlines to improve their customer service commitments to passengers, which all have done to varying degrees. The dashboards below provide information for air travelers on airlines’ commitments to families flying with young children and customers experiencing...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included...
American Airlines Animal Incident Report for November 2022
The comment period on the U.S. Department of Transportation’s (Department) notice of proposed rulemaking (NPRM) on Enhancing Transparency of Airline Ancillary Service Fees, which was published in the Federal Register on October 20, 2022, closes today, Monday, January 23, 2023. The NPRM provided...
The Department of Transportation declines to extend the comment period beyond January 23, 2023 for its proposed rule on Enhancing Transparency of Airline Ancillary Service Fees.
This consent order concerns unauthorized foreign air transportation by Virgin Atlantic Airways Limited (Virgin Atlantic) in violation of 49 U.S.C. § 41301. Specifically, Virgin Atlantic operated flights carrying Delta Air Lines’ code (DL) in regions in which a Federal Aviation Administration (...