Aviation Consumer Protection
In This Section
Virgin Atlantic Airways - Order 2023-1-7
This consent order concerns unauthorized foreign air transportation by Virgin Atlantic Airways Limited (Virgin Atlantic) in violation of 49 U.S.C. § 41301. Specifically, Virgin Atlantic operated flights carrying Delta Air Lines’ code (DL) in regions in which a Federal Aviation Administration (...
ACPAC Meeting Agenda - January 12, 2023
ACPAC Meeting Agenda - January 12, 2023
December 2022 Air Travel Consumer Report
About this DocumentThe Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included...
Hawaiian Airlines Redacted Animal Incident Report for October 2022
Notice Regarding Investigatory and Enforcement Policies and Procedures
The U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) is issuing this notice to explain its investigatory and enforcement policies and practices and reaffirm its commitment to vigorously enforce the law to protect aviation consumers.
Airline Family Seating Dashboard
A parent who purchases airline tickets for a family should receive a guarantee from the airline that it will seat the parent and child together without fees or a last-minute scramble at the gate or having to ask other passengers to give up their seat to allow the parent and child to sit together...
Aviation Consumer Protection Advisory Committee – January 12, 2023 Meeting
OverviewThe ACPAC held a one-day virtual public meeting on January 12, 2023, from 10:00 a.m. - 5:30 p.m. ET. The ACPAC deliberated on the Department's notice of proposed rulemaking (NPRM) on Enhancing Transparency of Airline Ancillary Service Fees and voted on recommendations regarding the...
Aeronexus Corporate - Consent Order 2022-12-15
This consent order concerns unauthorized foreign air transportation by Aeronexus Corporate (PTY) LTD (Aeronexus) in violation of 49 U.S.C. § 41301. This order directs Aeronexus to cease and desist from future similar violations of section 41301 and assesses the carrier a compromise civil penalty...