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This consent order concerns violations by Air Canada rouge (Rouge) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, Rouge failed to adhere to the assurance in its contingency plan for lengthy tarmac delays that it will not remain on the tarmac for a lengthy period of time without...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that Swoop routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S.C. § 41712 and 14...
Order Dismissing Third-Party Complaint against Swoop (Docket DOT-OST-2020-0148)
The U.S. Department of Transportation is extending through December 16, 2022, the period for interested persons to submit comments to its proposed rule on Airline Ticket Refunds and Consumer Protections. In the request for extension of comment period, Airlines for America and International Air...
Order Dismissing Third-Party Complaint against Frontier Airlines (Docket DOT-OST-2020-0184)
Order Dismissing Third-Party Complaint against Avianca (Docket DOT-OST-2020-0099)
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that TAP Air Portugal (TAP) routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S....
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that Frontier Airlines (Frontier) failed to provide timely refunds to tens of thousands of consumers for flights that the airline significantly changed in violation of 49 U.S.C. § 41712 and 14 CFR Part...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that EL AL Israel Airlines Ltd. (EL AL) routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that Avianca routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S.C. § 41712 and...