Frequent flyer miles when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time

Credit/travel voucher when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time

Cash compensation when a cancellation results in passenger waiting for 3 hours or more from the scheduled departure time

Aviation Consumer Protection Advisory Committee - December 8-9, 2022 Meeting

Enhancing Transparency of Airline Ancillary Service Fees- Extension of Comment Period

The U.S. Department of Transportation (Department or DOT) is extending through January 23, 2023, the period for interested persons to submit comments to its proposed rule on Enhancing Transparency of Airline Ancillary Service Fees.  The Department received requests for extension from...

ACPAC December 2022 Meeting Agenda - Day 2 (December 9)

ACPAC December 2022 Meeting Agenda - Day 1 (December 8)

November 2022 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data Included...

Air Canada rouge Order 2022-11-28

This consent order concerns violations by Air Canada rouge (Rouge) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, Rouge failed to adhere to the assurance in its contingency plan for lengthy tarmac delays that it will not remain on the tarmac for a lengthy period of time without...

Swoop Order 2022-11-13

The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that Swoop routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S.C. § 41712 and 14...