January 2024 Air Travel Consumer Report
About this Document
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included in this Report
Flight Delays: November 2023
Mishandled Baggage / Wheelchairs and Scooters: November 2023
Oversales: 3rd Quarter 2023
Consumer Complaints: See the report for details.
Customer Service Reports to the Dept. of Homeland Security: November 2024
Airline Animal Incident Reports: November 2024
Individual redacted animal incident reports may be seen by clicking the airline’s name in the report.
DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact
mindaugas.lescinskas@dot.gov.
Last updated: Friday, February 2, 2024