Credit/travel voucher when delay results in passenger waiting for 3 hours or more from the scheduled departure time

Cash compensation when a delay results in passenger waiting for 3 hours or more from the scheduled departure time

Frequent flyer miles when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time

Credit/travel voucher when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time

Cash compensation when a cancellation results in passenger waiting for 3 hours or more from the scheduled departure time

Aviation Consumer Protection Advisory Committee - December 8-9, 2022 Meeting

Enhancing Transparency of Airline Ancillary Service Fees- Extension of Comment Period

The U.S. Department of Transportation (Department or DOT) is extending through January 23, 2023, the period for interested persons to submit comments to its proposed rule on Enhancing Transparency of Airline Ancillary Service Fees.  The Department received requests for extension from...

ACPAC December 2022 Meeting Agenda - Day 2 (December 9)

ACPAC December 2022 Meeting Agenda - Day 1 (December 8)

November 2022 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data Included...