Official US Government Icon

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you're on a federal government site.

Secure Site Icon

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

The latest general information on the Coronavirus Disease 2019 (COVID-19) is available on Coronavirus.gov. For USDOT specific COVID-19 resources, please visit our page.

February 2012 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays: December 2011 / 12 Months Ending December 2011
Mishandled Baggage: December 2011 / January-December 2011
Oversales: 4th Quarter 2011 / January – December 2011
Consumer Complaints: December 2011 / January-December 2011
Customer Service Reports to the Dept. of Homeland Security: December 2011
Airline Animal Incident Reports: December 2011/January-December 2011

Last updated: Wednesday, February 6, 2013