Consumer Report

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February 2012 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays: December 2011 / 12 Months Ending December 2011
Mishandled Baggage: December 2011 / January-December 2011
Oversales: 4th Quarter 2011 / January – December 2011
Consumer Complaints: December 2011 / January-December 2011
Customer Service Reports to the Dept. of Homeland Security: December 2011
Airline Animal Incident Reports: December 2011/January-December 2011

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