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Aviation Consumer Protection

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Aviation Consumer Protection

Welcome to the U.S. Department of Transportation's Office of Aviation Consumer Protection (OACP) website. The Office of Aviation Consumer Protection receives air travel service complaints and uses these complaints to spot trends or areas of concern and investigate and bring cases against...

Qantas Airways Limited 2012-3-1

This consent order concerns an Internet advertisement by Qantas Airways Limited (Qantas) that violates the advertising requirements specified in 14 CFR 399.84, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. It directs Qantas to cease and desist from future...