Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Aviation Consumer Protection

In This Section

Aviation Consumer Protection

The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates violations of the Department of Transportation’s (Department) aviation economic, consumer protection, and civil...

Unauthorized Operations

A compilation of the most recent rules, guidance, enforcement orders and other related information regarding unauthorized aviation operations.

Ticket Refunds

A compilation of rules, guidance, enforcement orders and other related information regarding aviation ticket refunds.

Oversales

A compilation of rules, guidance, enforcement orders and other related information regarding aviation oversales.

Flight Delays

A compilation of rules, guidance, enforcement orders and publications on flight delays, on-time performance disclosure and tarmac delays.

Disability

A compilation of rules, guidance, enforcement orders and publications on disability issues in aviation.

Codeshare Disclosure

A compilation of rules, guidance, enforcement orders and publications on aviation codeshare disclosure.

Charters

A compilation rules, guidance, enforcement orders and publications on aviation charters.

Baggage

A compilation of the most recent rules, guidance, enforcement orders and other related information regarding aviation baggage issues.

Advertising

A compilation of the most recent rules, guidance, enforcement orders and other related information regarding aviation advertising.