Enforcement Order

Banner for Aviation Consumer Protection web pages

You are here

Société Air France 2012-11-1

About the Order

This consent order concerns Internet advertisements by Société Air France (Air France) that violate the Department’s full fare advertising regulation, 14 CFR 399.84(a), by (1) failing to properly disclose applicable taxes and fees charged to consumers booking frequent flyer award tickets; and (2) failing to clearly distinguish between taxes and government-imposed fees and carrier-imposed fuel surcharges once such taxes and fees were disclosed. These violations constitute violations under 49 U.S.C. § 41712(a), which prohibits unfair and deceptive practices. This order directs Air France to cease and desist from future similar violations of section 399.84(a) and section 41712, and assesses the carrier a compromise civil penalty of $85,000.

Submit Feedback >