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The Air Carrier Access Act (ACAA), 49 U.S.C. 41705, prohibits discriminatory treatment of persons with disabilities in air transportation. The Wendell H. Ford Aviation Investment and Reform Act for the 21st Century (AIR-21; Public Law 106-181) requires, among other things, that the Secretary of...
*** As part of a continuing effort to ensure that the guidance issued by the Office of Aviation Consumer Protection is up to date, the Office has placed this outdated document in archived status. Some or all of the information in this archived guidance document has been superseded by statute or...
This document is the product of a special ad hoc working group formed by airframe manufacturers, airlines and disability advocacy groups and representatives from federal agencies.
The U.S. Department of Transportation (DOT or Department) requires U.S. and foreign airlines to submit an annual report to the Department on the number and type of disability-related complaints that airlines receive.
*** As part of a continuing effort to ensure that the guidance issued by the Office of Aviation Consumer Protection is up to date, the Office has placed this outdated document in archived status. Some or all of the information in this archived guidance document has been superseded by statute or...
There are no Department of Transportation regulations concerning travel by these “unaccompanied minors,” but the airlines have specific procedures to protect the well-being of youngsters flying by themselves. This booklet summarizes some of the most common airline policies. These policies may...
As part of a continuing effort to ensure that guidance issued by the Office of Aviation Consumer Protection (OACP) is up to date, this webpage has been placed in archived status. Some or all of the information may have been superseded by statute or rulemaking. Continued reliance on this page is...
This consent order concerns violations of 14 CFR Part 259 and 49 U.S.C. § 41712 involving the failure of Pakistan International Airlines Corporation (PIA) to adhere to the assurances in its contingency plan for lengthy tarmac delays that the carrier would not permit an international flight to...
As part of a continuing effort to ensure that guidance issued by the Office of Aviation Consumer Protection (OACP) is up to date, this webpage has been placed in archived status. Continued reliance on this page is not advised.
The U.S. Department of Transportation (...
Sound familiar? Unfortunately, this consumer is not alone in his frustration. Most people at one time or another feel cheated, confused and helpless. Now, however, when nothing else seems to work, thousands of people without legal training are turning to small claims courts to get results.