Sources of Air Travel Information

Sources of Air Travel Information

Getting the Best Airline Fares

There is a wide variety of air fares available to travelers. This fact sheet will help you choose the one that's best for you.

Frequent Flier Programs

Frequent flyer programs allow you to earn certain travel benefits based on the number of miles (or occasionally the number of trips) you fly on a particular airline. Typical awards include a free ticket or a free upgrade from coach to first class. Some airlines also offer "elite" programs which...

About the Air Carrier Access Act

The Air Carrier Access Act (49 U.S.C. § 41705) prohibits discrimination on the basis of disability in air travel. The Department of Transportation (DOT) has a rule defining the rights of passengers and the obligations of airlines under this law. This rule applies to all flights of U.S...

'Defensive Flying' Tips

Most airline trips are uneventful. However, you can take steps to reduce even further your chances of encountering problems. Here is some advice for "defensive flying."

Solar Tours, Inc. 2012-9-19

This consent order concerns Internet advertisements by Solar Tours, Inc., (Solar) that failed to disclose code-share arrangements as required by 14 CFR Part 257 and 49 U.S.C. § 41712(c). These failures also constitute separate and distinct unfair and deceptive practices prohibited by section...

Air China, Limited 2012-9-18

This consent order concerns violations by Air China, Limited, (Air China) of Article 17 of the Montreal Convention (Convention) and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, involving the carrier’s blanket exclusion on reimbursement for a class of...

2009 Air Travel Consumer Reports

2010 Air Travel Consumer Reports

August 2012 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.