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This consent order concerns violations of 14 CFR Part 259 and 49 U.S.C. § 41712 involving the failure of Pakistan International Airlines Corporation (PIA) to adhere to the assurances in its contingency plan for lengthy tarmac delays that the carrier would not permit an international flight to...
The U.S. Department of Transportation (DOT) requires airlines to provide information on their website about how to file complaints with the airline electronically and by postal mail.
Alaska Airlines
www.alaskaair.com/feedbackAlaska Airlines P.O. Box 68900...
Sound familiar? Unfortunately, this consumer is not alone in his frustration. Most people at one time or another feel cheated, confused and helpless. Now, however, when nothing else seems to work, thousands of people without legal training are turning to small claims courts to get results.
Sources of Air Travel Information
There is a wide variety of air fares available to travelers. This fact sheet will help you choose the one that's best for you.
Frequent flyer programs allow you to earn certain travel benefits based on the number of miles (or occasionally the number of trips) you fly on a particular airline. Typical awards include a free ticket or a free upgrade from coach to first class. Some airlines also offer "elite" programs which...
The Air Carrier Access Act (49 U.S.C. § 41705) prohibits discrimination on the basis of disability in air travel. The Department of Transportation (DOT) has a rule defining the rights of passengers and the obligations of airlines under this law. This rule applies to all flights of U.S...
Most airline trips are uneventful. However, you can take steps to reduce even further your chances of encountering problems. Here is some advice for "defensive flying."
This consent order concerns Internet advertisements by Solar Tours, Inc., (Solar) that failed to disclose code-share arrangements as required by 14 CFR Part 257 and 49 U.S.C. § 41712(c). These failures also constitute separate and distinct unfair and deceptive practices prohibited by section...
This consent order concerns violations by Air China, Limited, (Air China) of Article 17 of the Montreal Convention (Convention) and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, involving the carrier’s blanket exclusion on reimbursement for a class of...