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Privacy Act Statement (5 U.S.C. § 552a)

AUTHORITY: Collection of the information solicited by this webpage is authorized by the Privacy Act of 1974, by 5 U.S.C.§ 552a, General (Secretarial) Powers, 9 U.S.C. § 322, and by Operations by Carriers, Requirements, 49 U.S.C. § 417. The system of records is exempt from subsection (d) (Access to records) of the Privacy Act, 5 U.S.C. § 552a, to the extent that it contains investigatory material compiled for law enforcement purposes, in accordance with 5 U.S.C. 552a(k)(2).

PURPOSE: The primary purpose for this collection of information is for individuals to file air travel service complaints or other inquiries with the Office of Aviation Consumer Protection (OACP) regarding air transportation.  OACP responds to those complaints/inquiries and uses the information as set out below.

ROUTINE USE(S):  In accordance with DOT’s system of records notice, DOT/OST 102 ‐ Aviation Consumer Complaint Application (CCA) Online System, 84 FR 2663, February 7, 2019, the information provided may be disclosed to: authorized representatives of a U.S. or foreign air carrier or air travel company about whom the complaint or record concerns for purposes of improving customer service; and to the appropriate agency, whether Federal, State, local, or foreign, charged with the responsibility of implementing, investigating, prosecuting, or enforcing a statute, regulation, rule or order, when a record in this system indicates a violation or potential violation of law, whether civil, criminal, or regulatory in nature, including any records from this system relevant to the implementation, investigation, prosecution, or enforcement of the statute, regulation, rule, or order that was or may have been violated.  A comprehensive list of routine uses can be found in DOT/OST 102. 

DISCLOSURE: Provision of the requested information is voluntary; however, failure to furnish the requested information may result in an inability of the Department to process your complaint or respond to your inquiry.